Communication is a key to understand each other in a better way. It should consist of appropriate feelings and emotions at the proper time and intensity. Much or less, both Communications can be harmful and may destroy relationships for entire life.
Empathy is to understand other's feeling and from which circumstances a person is going through, what and how many hurdles he has faced and in which critical situations. Because everyone of us has a story of struggle of life. Each one's struggle story is different and so intensity and frequency also differs automatically. But still one should respect everyone's life experiences.
When we look at people with empathy, one can able to learn many more things from their life journey. It is said that if we meet and communicate with more and more people, means we are living n number of various lives in our one life. Human beings or any living beings live a life for one time. He has given that only one golden opportunity but if we develop empathy within us , connect either people to communicate with them in a better way and help them to get rid of or come out of their problems or at least give them firm support and stand for them. It will be a great empathetic help which can't be compare to any other experience of life.
While showing empathy towards others, involvement with a safe distance is also very important factor. It should have a personal and professional touch too. It means the person should feel you close but you should not get hurt or get too much emotional because of them. The process is to understand the person, the situation, the circumstances and help them to make themselves better to handle situation at their own.